In response to the ADA and CDA recommendations regarding the COVID-19 virus, our office will be temporarily closed until at least April 3rd. Our staff will continue to respond to calls and emails during this time. We will be AVAILABLE for EMERGENCIES, PAIN, and other URGENT ISSUES. New and existing patients are also welcome to call or email to schedule appointments for when we return. Thank you for your understanding.
Lucio H. Kim DDS
Providing the best dental care for Glendale, CA

Frequently Asked Questions (FAQs): Other

How can we help you?

There’s a lot to consider when it comes to your oral health care. Fortunately, we're here to help! We pride ourselves on helping our patients stay informed and educated about the benefits of good oral health care.

We’ll spend all the time you need and answer all your questions until we know you have the information you’re looking for. Before we begin any treatment, we’ll explain everything in detail so you know exactly what you can expect.

Here are a few of the questions we’re asked most often, but we know you probably have others. Please don’t hesitate to call our dental office or fill out our handy online contact form, and we’ll be happy to help.

Other

At the dental offices of Dr. Lucio H Kim, we are doing everything in our power to be available for patients in the Glendale, CA area during the COVID-19 pandemic. Dr. Kim is keeping the office open to treat emergency dental issues during this time. We are also providing virtual consults for anyone who has dental related questions in the Glendale area. Please reach out to our Glendale office if you are experiencing a toothache, a chipped or cracked tooth, or any other urgent issue. 

Here is a video update from Dr. Kim describing emergency dental services and virtual consults:

Don't use your mouth as a nutcracker!

It's the most wonderful time of the year! Don't let a broken or chipped tooth ruin your holiday plans.
With all the chewy, hard treats making their Christmas rounds, don't be tempted to use your teeth like a nutcracker! I can't tell you how many broken teeth we get this time of year.  It really is a season for us dentists.  But should something happen to you over the holidays, give us a call and we'll take care of you!  I'm better than Hermie the Elf from that Rudolph cartoon! Happy and safe holiday chewing!! 

dental xray | Dentist Glendale Ca YES. When needed though.

Not every single time you come in or just because the insurance pays for it. But generally as a first-time patient, we need a reference of where your oral condition is. There is so much that we as dentists cannot see under the gums, under the bone, underneath old fillings or crowns or restorations. It's irresponsible to do any kind of exam without relevant X-rays. Dosage is an issue...we don't want to zap you unnecessarily or too heavily.

Our X-Ray Technology

Our machines are new and calibrated so that the dosage is kept to the minimal amount needed to get good resolution on the images. But we never do them unless we need to. You can't have a physical at the doctor's office without a blood test, right? They can't just look at you and give you an accurate assessment or diagnosis. Neither can dentists. The x-rays serve to let us know what's "under the hood" and gives me the information to give you the best treatment options and the best treatment with minimal surprises.

Professional Dental Exams in Glendale

If you have any concerns or questions regarding X-rays, please call Dr Kim at the office.  

 

Insurance paperwork | Dentist Glendale CAIf you have an FSA/HSA account or dental benefits that go on a calendar year, using them for any kind of dental work is a good idea. Mainly because if you don't use them, you'll lose them.  If you have a lot of dental issues that you'd like to address, then overlapping the treatment and benefits for the end of this year and the beginning of next year when they reset is a good way to maximize the insurance as well. 

Call Your Glendale Dental Team!

You should always take care of dental issues with you are ready to, but if you wanted to maximize your benefits, this is a good time to do them.  If you have any questions regarding your insurance or any other benefits, please call us at the office and we can go over them with you to help you understand them better.

Person using credit card on computer | Dentist Glendale CAWe know that everyone has concerns about the cost of dental care. Helping you achieve perfect oral health is our goal, and we’ll be happy to work with you so that you can get the necessary care when you need it.

Of course, we are happy to accept Visa and MasterCard. We also work with two affordable programs that make it easy for you to obtain convenient interest-free financing.

Both CareCredit and Springstone Financial offer customized financing options. The terms offered are slightly different for each program, but in general, they allow you to extend your payment. In most cases, both programs offer interest-free financing if paid within the agreed period of time.

Call Your Glendale Dentist

There are differences, however, and we’ll be happy to explain more about each program. We can even help you apply at our office next time you visit, or you can apply online directly. Give us a call today

dental paperwork | Dentist Glendale CAWriting off or waiving co-pays is considered insurance fraud by the insurance companies. Why? I have no idea. They set the rules. And this is what they determine. If it were up to me, they would pay 100% of everything.  

Dentist in Glendale

But insurance coverage for dentistry hasn't changed for 20+ years!  We still work with them to maximize your benefits, but this is the reason why dentists, in general, cannot write off co-payments.  

dental insurance form | Dentist Glendale Ca

Will my insurance cover this?

Now, this is a question we deal with on an hourly basis.  And it’s unfair, but the honest answer is “most likely, but we don’t know for sure.” 

Each Case is Different

And it’s NOT for lack of checking and verifying your benefits.  We do that from the very first phone call. And it’s not because we’re too lazy to check and talk with a representative from your insurance.  We do that from the beginning as well.  The amount of time that Bella spends with the insurance companies is incredible.  And we move mountains to make sure we are accurate with the ESTIMATE we present to you regarding how much your insurance is expected to give as a benefit.

The reality is that until we submit a claim to the insurance, we don’t know I they will cover things or not. Even if they say it’s a covered benefit, sometimes they don’t…there’s a lot of fine print not disclosed to us…and thus we don’t know to disclose it to you.  And even with the “pre-authorization” insurance companies recommend you do for anything over 100$, the VERY first sentence at the beginning of those “pre-authorization” we get back is “This is not a guarantee of benefits paid”.  And sometimes, the insurance companies will return a blanket “not a benefit / no coverage” letter just to see if they can get away with it.

I hate insurance companies.  They have not changed their "maximum yearly benefits" of 1000-1500$ since they started back 40-50 years ago...seriously! But we work with them out of benefit for our patients.  And we know them like no one else.

Dr. Kim's Recommendations in 91207

So what is a patient to do?  Well, the best that you can do is go to an office that has a 98% accurate success rate of knowing what the insurance will or will not cover.  Go to an office that will at least let you know the possibility of things not being covered and the worst case scenario so that financial surprises are minimized.  Go to an office that knows the ins and outs of most all the PPO insurances out there like Bella knows.  And be at an office that will help you and work with you should the insurance companies try to pull a fast one and not cover things that we know they should. Dr. Kim’s is that office.

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